We spent several weeks early 2019 in putting together a framework for delivering projects. It’s the 5th revision of the process hence 5.0. This time the focus would be on quality. How did it translate so far?
What’s detailed here is the experience from two projects: IDP (India Data Portal) and NHRR (National Health Resource Repository). Both projects are part of the PSU SBU.
Client 1
Stakeholders – Industry experience, exposure to best standards in project management and solution detailing, work via external grants and hence more accountability.
What to build – A data portal.
Client workshop – excellent conversations and met desired outcomes.
Client 2
Stakeholders – Autonomous government agency, poor standards in project management and solution detailing, little oversight on grants and hence little accountability.
What to build – A data portal.
Client workshop – Stonewalled conversations, little information shared. Stakeholders do not know who the end users are.
Let us consider the listed projects and observe how individual items in Consulting Phase pan out.
Consulting, Solutioning Detailed Map Document
Section 1 – Consulting Phase
| Task | Client 1 | Client 2 |
| Forms for client | No | No |
| Requirement workshop (hence interviews) | Effective | Ineffective |
| Data access | Yes | No |
| Requirement document clarity | Good | Bad |
Part 2 – Solutioning Phase
Section 2 – Solutioning Phase
Context: Both projects are not insight driven. In fact, in Client 1’s case they explicitly don’t need insights. In Client 2’s case, data isn’t shared.
| Task | Client 1 | Client 2 |
| Data analysis | None | None |
| Analyst workstream | No | No |
| Solution map workstream | Yes | Yes |
| Solution Review Board | No | No |
Section 3 – Design Phase
| Task | Client 1 | Client 2 |
| HFD brainstorming | Yes | Yes |
| Updates to features | Yes | Yes |
| Req. traceability to Invision | No | No |
| Design review | TBD | TBD |
Section 4 – Analytics Phase
Analytics team isn’t involved in either of the projects.
Conclusion
Of the four phases, Analytics phase isn’t applicable at all. Solution Review Board has not reviewed the solution in either of the cases. As a process it’s tricky (time-consuming) to one-on-one match every feature from requirement document to Invision.
