Reading Time: 2 mins You’ve just finished binge-watching Lupin on Netflix. What next? You browse “related” shows. Did you know that something as seemingly simple as this has a robust Machine Learning algorithm running behind the scenes? Netflix has […]
Beyond Model Accuracy: 4 Ways You Can Deliver Business Impact With Machine Learning Read More »
Reading Time: 7 mins Churn analysis uses insights to help B2B and B2C organizations identify the reasons for customer attrition. Let’s explore churn analysis with simple examples. Ben is dissatisfied with frequent call connectivity issues on the LoSignal network
Churn Analysis: How to Retain Customers [Telecom Case Study Inside] Read More »
Reading Time: 3 mins Customer experience (CX) leaders often face hurdles in budget approval. The Customer Experience Return on Investment (CX ROI) is not quantitatively articulated. All the time and effort spent in designing a responsive customer experience program
How to Define the ROI for the Customer Experience (CX) Efforts Read More »
Reading Time: 2 mins Covid-19 pushed companies around the world to the brink. They were forced to improvise and stay in business. Most companies turned to Digital Transformation to stay relevant in a remote, digital world. According to a McKinsey
Why Your Business Needs Decision Intelligence, Not Just Data Science Read More »
Reading Time: 7 mins Customer retention is challenging for SaaS (Software as a Service) founders. Customer churn is inevitable and investing in optimized SaaS retention strategies turns out to be crucial. In this article, we’ll share some of the
SaaS Customer Retention Strategies [Best Practices to Improve Customer Experience] Read More »