Reading Time: 7 mins Net promoter score, also known as NPS, is a crucial metric in customer experience programs. It evaluates how likely it is for customers to refer others to your organization for individual products and services. In […]
Reading Time: 7 mins Churn analysis uses insights to help B2B and B2C organizations identify the reasons for customer attrition. Let’s explore churn analysis with simple examples. Ben is dissatisfied with frequent call connectivity issues on the LoSignal network
Churn Analysis: How to Retain Customers [Telecom Case Study Inside] Read More »
Reading Time: 3 mins Customer experience (CX) leaders often face hurdles in budget approval. The Customer Experience Return on Investment (CX ROI) is not quantitatively articulated. All the time and effort spent in designing a responsive customer experience program
How to Define the ROI for the Customer Experience (CX) Efforts Read More »
Reading Time: 7 mins Customer retention is challenging for SaaS (Software as a Service) founders. Customer churn is inevitable and investing in optimized SaaS retention strategies turns out to be crucial. In this article, we’ll share some of the
SaaS Customer Retention Strategies [Best Practices to Improve Customer Experience] Read More »
Reading Time: 5 mins How can you visualize the spread of Covid-19 with a choropleth map? What data visualizations should you use for what kind of data? What are the key roles in a data science team? If you’re
The Best of Gramener Blogs 2020 – Data Science, Storytelling, Analytics, and More Read More »