Amit Garg

Amit is Vice President of the Analytics CoE at Gramener. He loves to create content based on his personal experiences, Analytics and Customer Experience (CX).

CX ROI article

How to Define the ROI for the Customer Experience (CX) Efforts

05/02/2021 / By Amit Garg

Reading Time: 3 minsCustomer experience (CX) leaders often face hurdles in budget approval. The Customer Experience Return on Investment (CX ROI) is not quantitatively articulated. All the time and effort spent in designing a responsive customer experience program […]

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Gramener's article on how to improve customer retention for saas business

SaaS Customer Retention Strategies [Best Practices to Improve Customer Experience]

01/02/2021 / By Amit Garg

Reading Time: 7 minsCustomer retention is challenging for SaaS (Software as a Service) founders. Customer churn is inevitable and investing in optimized SaaS retention strategies turns out to be crucial. In this article, we’ll share some of the

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