Net promoter score, also known as NPS, is a crucial metric in customer experience programs. It evaluates how likely it… Read More
Note: This article on Data Science Maturity is co-authored by Ganes Kesari, Chief Decision Scientist, and Sravani Gadhamchetty, Data Consultant… Read More
You’ve just finished binge-watching Lupin on Netflix. What next? You browse “related” shows. Did you know that something as seemingly… Read More
Churn analysis uses insights to help B2B and B2C organizations identify the reasons for customer attrition. Let's explore churn analysis… Read More
Customer experience (CX) leaders often face hurdles in budget approval. The Customer Experience Return on Investment (CX ROI) is not… Read More
Covid-19 pushed companies around the world to the brink. They were forced to improvise and stay in business. Most companies… Read More
Customer retention is challenging for SaaS (Software as a Service) founders. Customer churn is inevitable and investing in optimized SaaS… Read More
Artificial Intelligence (AI) is a buzzword today. Business executives want to transform their organizations by tapping into the power of… Read More
How can you visualize the spread of Covid-19 with a choropleth map? What data visualizations should you use for what… Read More
Urban resilience is making cities shock-proof from future calamities. Data Science is helping planners and builders by analyzing multiple data… Read More
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